Who is Good Glamm Group
Who is Good Glamm Group
The Good Glamm Group is a digital-first beauty and personal care conglomerate. the company was formed through the merger of MyGlamm, POPxo, and BabyChakra.
The Good Glamm Group operates on a content-to-commerce model, integrating beauty brands with digital media, influencer marketing, and community platforms. This approach allows the company to engage consumers through content and convert that engagement into product sales
The Good Brand portfolio of market leading DTC Beauty & Personal Care brands across make-up, skincare, mom and baby products, haircare and intimate hygiene. Each of our Brands are committed to not just inclusive beauty, responsible, effective and clean care but also to help each of our communities meet their individual aspirations through our Brands and supported by our Content, Creator and Community arms..
The Good Glamm Group is a digital-first beauty and personal care conglomerate. the company was formed through the merger of MyGlamm, POPxo, and BabyChakra.
The Good Glamm Group operates on a content-to-commerce model, integrating beauty brands with digital media, influencer marketing, and community platforms. This approach allows the company to engage consumers through content and convert that engagement into product sales
The Good Brand portfolio of market leading DTC Beauty & Personal Care brands across make-up, skincare, mom and baby products, haircare and intimate hygiene. Each of our Brands are committed to not just inclusive beauty, responsible, effective and clean care but also to help each of our communities meet their individual aspirations through our Brands and supported by our Content, Creator and Community arms..
My Role
My Role
For over three years, I served as Senior Product Designer at The Good Glamm Group (MyGlamm), leading the redesign of the MyGlamm App’s Product Details Page (PDP). My responsibilities covered the full user experience process, including user research, UX competitor analysis and benchmarking, wireframing, and UI design.
For over three years, I served as Senior Product Designer at The Good Glamm Group (MyGlamm), leading the redesign of the MyGlamm App’s Product Details Page (PDP). My responsibilities covered the full user experience process, including user research, UX competitor analysis and benchmarking, wireframing, and UI design.
Problem Statement
Problem Statement
The current Product Details Page was originally designed for cosmetics under MyGlamm, and does not effectively cater to the diverse range of products now offered by the Good Glamm Group, including skincare, haircare, mom and baby, and intimate hygiene categories.
The current Product Details Page was originally designed for cosmetics under MyGlamm, and does not effectively cater to the diverse range of products now offered by the Good Glamm Group, including skincare, haircare, mom and baby, and intimate hygiene categories.
Goal
Goal
To redesign the Product Details Page (PDP) to effectively serve the unique needs of all DTC categories under the Good Glamm Group—makeup, skincare, haircare, mom & baby, and intimate hygiene—ensuring consistency, improved usability, and higher conversion across the diverse product portfoli
To redesign the Product Details Page (PDP) to effectively serve the unique needs of all DTC categories under the Good Glamm Group—makeup, skincare, haircare, mom & baby, and intimate hygiene—ensuring consistency, improved usability, and higher conversion across the diverse product portfoli
The Process
The Process
We began by auditing existing PDPs across MyGlamm and other Good Glamm Group brands to identify structural and content limitations. Competitive benchmarking of DTC brands like Sephora and Mamaearth provided best practices, while user interviews across categories (beauty, skincare, mom & baby, etc.) revealed specific content needs and expectations. Stakeholder discussions helped align business goals and technical constraints.
The research showed that the existing PDP was tailored mainly for cosmetics and couldn’t scale across diverse categories. Each product type had unique requirements—like swatches for makeup or certifications for baby products—highlighting the need for a more flexible, modular approach.
We designed a dynamic PDP framework with interchangeable components such as Hero, Ingredients, Usage, and FAQs, adaptable to each category. Personalisation logic was added based on user behaviour and profile. After validating low-fidelity wireframes, we developed high-fidelity prototypes for testing, ensuring the new design remained scalable and consistent across all product lines.
We began by auditing existing PDPs across MyGlamm and other Good Glamm Group brands to identify structural and content limitations. Competitive benchmarking of DTC brands like Sephora and Mamaearth provided best practices, while user interviews across categories (beauty, skincare, mom & baby, etc.) revealed specific content needs and expectations. Stakeholder discussions helped align business goals and technical constraints.
The research showed that the existing PDP was tailored mainly for cosmetics and couldn’t scale across diverse categories. Each product type had unique requirements—like swatches for makeup or certifications for baby products—highlighting the need for a more flexible, modular approach.
We designed a dynamic PDP framework with interchangeable components such as Hero, Ingredients, Usage, and FAQs, adaptable to each category. Personalisation logic was added based on user behaviour and profile. After validating low-fidelity wireframes, we developed high-fidelity prototypes for testing, ensuring the new design remained scalable and consistent across all product lines.
User Research
User Research
To understand the online buying experience of e-commerce platforms. We interviewed around 24 customers who shop online. We aimed to understand their buying behaviour, which products they buy, and how to take the discussion to buy this product.
To understand the online buying experience of e-commerce platforms. We interviewed around 24 customers who shop online. We aimed to understand their buying behaviour, which products they buy, and how to take the discussion to buy this product.











Participant criteria
Mother's
Age : 25 to 45
Users

Brands
Health & Safety
Bundle Care
Pregnancy
Home Cleaning
Period
Intimate
Toilet
Sexual
Personal
Impower
Face Care
Body Care
Hygiene
Impower
Range
Oils
Bath & Body
Wellness
Makeup
Hair care
Skin care
Sanitizing
Categories
students
Age : 18 to 25
Users

Brands
Period
Intimate
Toilet
Impower
Sexual
Face Care
Body Care
Hygiene
Range
Oils
Wellness
Bath & Body
Makeup
Hair care
Sanitizing
Skin care
Personal
Categories
working professional
Age : 25 to 50
Users

Brands
Health & Safety
Bundle Care
Pregnancy
Home Cleaning
Period
Intimate
Toilet
Sexual
Personal
Impower
Face Care
Body Care
Hygiene
Impower
Range
Oils
Bath & Body
Wellness
Makeup
Hair care
Skin care
Sanitizing
Categories
Advantages
Advantages
Online
Online
Advantages
Advantages
Better Price, offers and Discounts
Better Price, offers and Discounts
More Variety in products
More Variety in products
Easy Comparisons
Easy Comparisons
hassle free shopping
hassle free shopping
85% of purchased triggers from social media platforms - Facebook, Instagram, Snapchat
85% of purchased triggers from social media platforms - Facebook, Instagram, Snapchat
Easy returns & Exchange policy
Easy returns & Exchange policy
Ratings & Reviews from other users
Ratings & Reviews from other users
Earn Rewards while shopping
Earn Rewards while shopping
offline
offline
Advantages
Advantages
No Extra shipping charges
No Extra shipping charges
Comparision is Time Consuming
Comparision is Time Consuming
Take trial for new products - offline and buy online
Take trial for new products - offline and buy online
Get better understanding of products
Get better understanding of products
Emergency buying
Emergency buying
Privilege of Assistance
Privilege of Assistance
Disadvantages
Disadvantages
Online
Online
DISAdvantages
DISAdvantages
Delay in order
Delay in order
No Trials available
No Trials available
No Sales Assistance
No Sales Assistance
Extra shipping charges
Extra shipping charges
Risk of Fraud
Risk of Fraud
Details about products for e.g expiry
Details about products for e.g expiry
offline
offline
DISAdvantages
DISAdvantages
High Prices when Compared to Online
High Prices when Compared to Online
Lack of Discounts & Offers
Lack of Discounts & Offers
Time Consuming
Time Consuming
Returns & Exchange
Returns & Exchange
Product Reviews from actual customers
Product Reviews from actual customers
Popular online shopping Platforms
Popular online shopping Platforms
User experience is really good.
User experience is really good.
Image quality and discription about the product is pretty good.
Image quality and discription about the product is pretty good.
Easy Return policy & Fast Delivery
Easy Return policy & Fast Delivery



Myntra - Affordable fashion
Flipkart - Variety and valuable
Nykaa - Brand quality and wide range
Moha - Toxin free and eco-friendly
Pharm easy - Accessible and convenient
Swiggy - Excellent user interface
Amazon - Efficient tracking and delivery service
Myglamm - Conquering a niche market
FIRSTCRY - Good Target Marketing
Myntra - Affordable fashion
Flipkart - Variety and valuable
Nykaa - Brand quality and wide range
Moha - Toxin free and eco-friendly
Pharm easy - Accessible and convenient
Swiggy - Excellent user interface
Amazon - Efficient tracking and delivery service
Myglamm - Conquering a niche market
FIRSTCRY - Good Target Marketing
Key insights
Key insights
review & rating
review & rating
3 starts and above ratings entices the users towards buying
3 starts and above ratings entices the users towards buying
Image based & Video based Reviews makes user to trust the brand more.
Image based & Video based Reviews makes user to trust the brand more.
Quantitative reviews increases customers buying rate
Quantitative reviews increases customers buying rate
price, offer & discount
price, offer & discount
If it is a well known Brand Price dosen’t matter
If it is a well known Brand Price dosen’t matter
For new brand/products will check for the Price on other competitors sites/apps
For new brand/products will check for the Price on other competitors sites/apps
Yes, Offers entices users to buy the products
Yes, Offers entices users to buy the products
ingredients
ingredients
Ingredient are important especially with skin/hair care products as it builds trust in the customer before purchase.
Ingredient are important especially with skin/hair care products as it builds trust in the customer before purchase.
Ingredients do not matter to a lot in basic cosmetics like lipstick, kajal etc. As cruelty free is very normal these days
Ingredients do not matter to a lot in basic cosmetics like lipstick, kajal etc. As cruelty free is very normal these days
Repeat users, really don’t check the Ingredients as they have already used it
Repeat users, really don’t check the Ingredients as they have already used it
Product Photos
Product Photos
More Vivid Pictures with Accurate Color and shades
More Vivid Pictures with Accurate Color and shades
Likes to see the Product in 360 degree
Likes to see the Product in 360 degree
Product videos are appreciated
Product videos are appreciated
Non Edited, Big & Actual product images
Non Edited, Big & Actual product images
How to use videos rather then just text
How to use videos rather then just text
Delivery Date
Delivery Date
Need to show delivery details upfront
Need to show delivery details upfront
Try on
Try on
Even if it is not a 100 % solution it does help the user understand the product better.
Even if it is not a 100 % solution it does help the user understand the product better.
free shipping
free shipping
Maximum customers prefer free delivery
Maximum customers prefer free delivery
return & refund policy
return & refund policy
Easy & upfront return policy develop trust in the brand & enables the user to purchase products without any fear of loss.
Easy & upfront return policy develop trust in the brand & enables the user to purchase products without any fear of loss.
Product Suggestions
Product Suggestions
prefer similar products in a similar price range
prefer similar products in a similar price range
They look for similar products in different brands.
They look for similar products in different brands.
Bundled products increase sales
Bundled products increase sales
Type of Consumer
Type of Consumer



Online new user shopping Journey
Online new user shopping Journey



Online repeat user shopping Journey
Online repeat user shopping Journey



Insights from Reviews research
01
01
01
Raw image reviews are quick to consume (Raw images > Short Videos > Content)
Raw image reviews are quick to consume (Raw images > Short Videos > Content)
Raw image reviews are quick to consume (Raw images > Short Videos > Content)
02
02
02
Short influener videos impacts the buying behaviour and engages the user
Short influener videos impacts the buying behaviour and engages the user
Short influener videos impacts the buying behaviour and engages the user
03
03
03
Quantitative reviews adds to trust building resulting in higher buying probability
Quantitative reviews adds to trust building resulting in higher buying probability
Quantitative reviews adds to trust building resulting in higher buying probability
04
04
04
Displaying products with ingredients upfront matters in skin/haircare & helps buying decision
Displaying products with ingredients upfront matters in skin/haircare & helps buying decision
Displaying products with ingredients upfront matters in skin/haircare & helps buying decision
05
05
05
Offline trial helps user to get better understanding of product - small samples are helpful in online shopping
Offline trial helps user to get better understanding of product - small samples are helpful in online shopping
Offline trial helps user to get better understanding of product - small samples are helpful in online shopping
06
06
06
How to use and Benefits videos (youtube) adds value to the product and helps in decision making
How to use and Benefits videos (youtube) adds value to the product and helps in decision making
How to use and Benefits videos (youtube) adds value to the product and helps in decision making
Personas & User Journeys
Personas & User Journeys
User Personas 1
User Personas 1



CHITRA THAKUR
Working
Age
30
Work
RPA Tester
Education
Btech
City
Bangalore
Chitra buys a products as per her Skin, Hair Concern & Also as per Need for particular event
I'm a working professional and I normally buy everything online from personal care to cosmetics. I prefer buying from the market-leading or known platforms. Offers and discounts are the drivers of my purchase along with reviews. I depend on my peer’s recommendations too.
I'm a working professional and I normally buy everything online from personal care to cosmetics. I prefer buying from the market-leading or known platforms. Offers and discounts are the drivers of my purchase along with reviews. I depend on my peer’s recommendations too.
Goals
Ingredients of the Product
Ingredients of the Product
Cruelty Free & Paraben Free Labels
Cruelty Free & Paraben Free Labels
To find insightful reviews
To find insightful reviews
frustrations
False images on the website devlopes a doubt.
False images on the website devlopes a doubt.
Highly edited pictures of the product makes it difficult to evaluate the quality of the actual products and shades
Highly edited pictures of the product makes it difficult to evaluate the quality of the actual products and shades
Due to lot of paid advertising, can not trust the product thus have to research.
Due to lot of paid advertising, can not trust the product thus have to research.
User Journey 1
User Journey 1






User Personas 2
User Personas 2

Pooja Kurade
working professional
Age
29
Work
MNC
Education
BE
City
Mumbai
I prefer hassle-free shopping thus I shop online. I only shop from the brands I trust on. Quality reviews helps me buy the best for me
I have to travel through multiple modes of transport for my job. Like all other girls, I have been using pads during my periods. With pads, I used to get rashes on my skin. It’s also quite annoying to carry the pads to the washroom in the office in front of the colleagues. I have been looking for a solution for this and that’s when I got to know about Sirona menstrual cups from my friend.
I have to travel through multiple modes of transport for my job. Like all other girls, I have been using pads during my periods. With pads, I used to get rashes on my skin. It’s also quite annoying to carry the pads to the washroom in the office in front of the colleagues. I have been looking for a solution for this and that’s when I got to know about Sirona menstrual cups from my friend.
Goals
Finding the right product
Finding the right product
Free home delivery
Free home delivery
Get more discount
Get more discount
Multiple choices available
Multiple choices available
Review with photos & Review with vidoes
Review with photos & Review with vidoes
frustrations
Need relevant ratings & reviews
Need relevant ratings & reviews
Shipping charges
Shipping charges
Know and how to use of the product
Know and how to use of the product
Quality of the product
Quality of the product
User Journey 2
User Journey 2



User Personas 3
User Personas 3






Darshana Kambli
married & mother
Age
34
Work
qA engineer
Education
MCA
City
Mumbai
I have a dry skin type and My baby’s skin is very delegate So I always prefer to buy as per my concern about skin.
Before buying any product related to skin or hair care would like to understand the ingredients. Prefer Purchasing products that are not harmful to me and my baby's skin.
Before buying any product related to skin or hair care would like to understand the ingredients. Prefer Purchasing products that are not harmful to me and my baby's skin.
Goals
Cost Effective
Cost Effective
To have a good Insight of the product
To have a good Insight of the product
Customer reviews and prodcut details built the trust factor with the brand/product
Customer reviews and prodcut details built the trust factor with the brand/product
frustrations
Only 1-2 product image available on product details page
Only 1-2 product image available on product details page
Very less Review and Rating available
Very less Review and Rating available
Return Policy
Return Policy
Quality of the product differs from online to offline
Quality of the product differs from online to offline
User Journey 3
User Journey 3



Prototype & Journey
Prototype & Journey
In the prototype phase, I transformed concepts into wireframes and interactive prototypes to visualise the user journey. These prototypes underwent iterative testing with stakeholders and select users, incorporating feedback to align with core objectives. The user journey was carefully mapped to ensure a seamless flow from awareness to conversion, optimising each step for clarity and ease of use.
In the prototype phase, I transformed concepts into wireframes and interactive prototypes to visualise the user journey. These prototypes underwent iterative testing with stakeholders and select users, incorporating feedback to align with core objectives. The user journey was carefully mapped to ensure a seamless flow from awareness to conversion, optimising each step for clarity and ease of use.
Let’s Turn Ideas into Something Beautiful
Let’s Turn Ideas into Something Beautiful
Let’s Turn Ideas into Something Beautiful
Join me on this journey



