Who is Good Glamm Group

Who is Good Glamm Group

The Good Glamm Group is a digital-first beauty and personal care conglomerate. the company was formed through the merger of MyGlamm, POPxo, and BabyChakra.

The Good Glamm Group operates on a content-to-commerce model, integrating beauty brands with digital media, influencer marketing, and community platforms. This approach allows the company to engage consumers through content and convert that engagement into product sales

The Good Brand portfolio of market leading DTC Beauty & Personal Care brands across make-up, skincare, mom and baby products, haircare and intimate hygiene. Each of our Brands are committed to not just inclusive beauty, responsible, effective and clean care but also to help each of our communities meet their individual aspirations through our Brands and supported by our Content, Creator and Community arms..

The Good Glamm Group is a digital-first beauty and personal care conglomerate. the company was formed through the merger of MyGlamm, POPxo, and BabyChakra.

The Good Glamm Group operates on a content-to-commerce model, integrating beauty brands with digital media, influencer marketing, and community platforms. This approach allows the company to engage consumers through content and convert that engagement into product sales

The Good Brand portfolio of market leading DTC Beauty & Personal Care brands across make-up, skincare, mom and baby products, haircare and intimate hygiene. Each of our Brands are committed to not just inclusive beauty, responsible, effective and clean care but also to help each of our communities meet their individual aspirations through our Brands and supported by our Content, Creator and Community arms..

My Role

My Role

For over three years, I served as Senior Product Designer at The Good Glamm Group (MyGlamm), leading the redesign of the MyGlamm App’s Product Details Page (PDP). My responsibilities covered the full user experience process, including user research, UX competitor analysis and benchmarking, wireframing, and UI design.

For over three years, I served as Senior Product Designer at The Good Glamm Group (MyGlamm), leading the redesign of the MyGlamm App’s Product Details Page (PDP). My responsibilities covered the full user experience process, including user research, UX competitor analysis and benchmarking, wireframing, and UI design.

Problem Statement

Problem Statement

The current Product Details Page was originally designed for cosmetics under MyGlamm, and does not effectively cater to the diverse range of products now offered by the Good Glamm Group, including skincare, haircare, mom and baby, and intimate hygiene categories.

The current Product Details Page was originally designed for cosmetics under MyGlamm, and does not effectively cater to the diverse range of products now offered by the Good Glamm Group, including skincare, haircare, mom and baby, and intimate hygiene categories.

Goal

Goal

To redesign the Product Details Page (PDP) to effectively serve the unique needs of all DTC categories under the Good Glamm Group—makeup, skincare, haircare, mom & baby, and intimate hygiene—ensuring consistency, improved usability, and higher conversion across the diverse product portfoli

To redesign the Product Details Page (PDP) to effectively serve the unique needs of all DTC categories under the Good Glamm Group—makeup, skincare, haircare, mom & baby, and intimate hygiene—ensuring consistency, improved usability, and higher conversion across the diverse product portfoli

The Process

The Process

We began by auditing existing PDPs across MyGlamm and other Good Glamm Group brands to identify structural and content limitations. Competitive benchmarking of DTC brands like Sephora and Mamaearth provided best practices, while user interviews across categories (beauty, skincare, mom & baby, etc.) revealed specific content needs and expectations. Stakeholder discussions helped align business goals and technical constraints.

The research showed that the existing PDP was tailored mainly for cosmetics and couldn’t scale across diverse categories. Each product type had unique requirements—like swatches for makeup or certifications for baby products—highlighting the need for a more flexible, modular approach.

We designed a dynamic PDP framework with interchangeable components such as Hero, Ingredients, Usage, and FAQs, adaptable to each category. Personalisation logic was added based on user behaviour and profile. After validating low-fidelity wireframes, we developed high-fidelity prototypes for testing, ensuring the new design remained scalable and consistent across all product lines.

We began by auditing existing PDPs across MyGlamm and other Good Glamm Group brands to identify structural and content limitations. Competitive benchmarking of DTC brands like Sephora and Mamaearth provided best practices, while user interviews across categories (beauty, skincare, mom & baby, etc.) revealed specific content needs and expectations. Stakeholder discussions helped align business goals and technical constraints.

The research showed that the existing PDP was tailored mainly for cosmetics and couldn’t scale across diverse categories. Each product type had unique requirements—like swatches for makeup or certifications for baby products—highlighting the need for a more flexible, modular approach.

We designed a dynamic PDP framework with interchangeable components such as Hero, Ingredients, Usage, and FAQs, adaptable to each category. Personalisation logic was added based on user behaviour and profile. After validating low-fidelity wireframes, we developed high-fidelity prototypes for testing, ensuring the new design remained scalable and consistent across all product lines.

User Research

User Research

To understand the online buying experience of e-commerce platforms. We interviewed around 24 customers who shop online. We aimed to understand their buying behaviour, which products they buy, and how to take the discussion to buy this product.

To understand the online buying experience of e-commerce platforms. We interviewed around 24 customers who shop online. We aimed to understand their buying behaviour, which products they buy, and how to take the discussion to buy this product.

Participant criteria

Mother's

Age : 25 to 45

Users

Brands

Health & Safety

Bundle Care

Pregnancy

Home Cleaning

Period

Intimate

Toilet

Sexual

Personal

Impower

Face Care

Body Care

Hygiene

Impower

Range

Oils

Bath & Body

Wellness

Makeup

Hair care

Skin care

Sanitizing

Categories

students

Age : 18 to 25

Users

Brands

Period

Intimate

Toilet

Impower

Sexual

Face Care

Body Care

Hygiene

Range

Oils

Wellness

Bath & Body

Makeup

Hair care

Sanitizing

Skin care

Personal

Categories

working professional

Age : 25 to 50

Users

Brands

Health & Safety

Bundle Care

Pregnancy

Home Cleaning

Period

Intimate

Toilet

Sexual

Personal

Impower

Face Care

Body Care

Hygiene

Impower

Range

Oils

Bath & Body

Wellness

Makeup

Hair care

Skin care

Sanitizing

Categories

Advantages

Advantages

Online

Online

Advantages

Advantages

Better Price, offers and Discounts

Better Price, offers and Discounts

More Variety in products

More Variety in products

Easy Comparisons

Easy Comparisons

hassle free shopping

hassle free shopping

85% of purchased triggers from social media platforms - Facebook, Instagram, Snapchat

85% of purchased triggers from social media platforms - Facebook, Instagram, Snapchat

Easy returns & Exchange policy

Easy returns & Exchange policy

Ratings & Reviews from other users

Ratings & Reviews from other users

Earn Rewards while shopping

Earn Rewards while shopping

offline

offline

Advantages

Advantages

No Extra shipping charges

No Extra shipping charges

Comparision is Time Consuming

Comparision is Time Consuming

Take trial for new products - offline and buy online

Take trial for new products - offline and buy online

Get better understanding of products

Get better understanding of products

Emergency buying

Emergency buying

Privilege of Assistance

Privilege of Assistance

Disadvantages

Disadvantages

Online

Online

DISAdvantages

DISAdvantages

Delay in order

Delay in order

No Trials available

No Trials available

No Sales Assistance

No Sales Assistance

Extra shipping charges

Extra shipping charges

Risk of Fraud

Risk of Fraud

Details about products for e.g expiry

Details about products for e.g expiry

offline

offline

DISAdvantages

DISAdvantages

High Prices when Compared to Online

High Prices when Compared to Online

Lack of Discounts & Offers

Lack of Discounts & Offers

Time Consuming

Time Consuming

Returns & Exchange

Returns & Exchange

Product Reviews from actual customers

Product Reviews from actual customers

Popular online shopping Platforms

Popular online shopping Platforms

User experience is really good.

User experience is really good.

Image quality and discription about the product is pretty good.

Image quality and discription about the product is pretty good.

Easy Return policy & Fast Delivery

Easy Return policy & Fast Delivery

Myntra - Affordable fashion

Flipkart - Variety and valuable

Nykaa - Brand quality and wide range

Moha - Toxin free and eco-friendly

Pharm easy - Accessible and convenient

Swiggy - Excellent user interface

Amazon - Efficient tracking and delivery service

Myglamm - Conquering a niche market

FIRSTCRY - Good Target Marketing

Myntra - Affordable fashion

Flipkart - Variety and valuable

Nykaa - Brand quality and wide range

Moha - Toxin free and eco-friendly

Pharm easy - Accessible and convenient

Swiggy - Excellent user interface

Amazon - Efficient tracking and delivery service

Myglamm - Conquering a niche market

FIRSTCRY - Good Target Marketing

Key insights

Key insights

review & rating

review & rating

3 starts and above ratings entices the users towards buying

3 starts and above ratings entices the users towards buying

Image based & Video based Reviews makes user to trust the brand more.

Image based & Video based Reviews makes user to trust the brand more.

Quantitative reviews increases customers buying rate

Quantitative reviews increases customers buying rate

price, offer & discount

price, offer & discount

If it is a well known Brand Price dosen’t matter

If it is a well known Brand Price dosen’t matter

For new brand/products will check for the Price on other competitors sites/apps

For new brand/products will check for the Price on other competitors sites/apps

Yes, Offers entices users to buy the products

Yes, Offers entices users to buy the products

ingredients

ingredients

Ingredient are important especially with skin/hair care products as it builds trust in the customer before purchase.

Ingredient are important especially with skin/hair care products as it builds trust in the customer before purchase.

Ingredients do not matter to a lot in basic cosmetics like lipstick, kajal etc. As cruelty free is very normal these days

Ingredients do not matter to a lot in basic cosmetics like lipstick, kajal etc. As cruelty free is very normal these days

Repeat users, really don’t check the Ingredients as they have already used it

Repeat users, really don’t check the Ingredients as they have already used it

Product Photos

Product Photos

More Vivid Pictures with Accurate Color and shades

More Vivid Pictures with Accurate Color and shades

Likes to see the Product in 360 degree

Likes to see the Product in 360 degree

Product videos are appreciated

Product videos are appreciated

Non Edited, Big & Actual product images

Non Edited, Big & Actual product images

How to use videos rather then just text

How to use videos rather then just text

Delivery Date

Delivery Date

Need to show delivery details upfront

Need to show delivery details upfront

Try on

Try on

Even if it is not a 100 % solution it does help the user understand the product better.

Even if it is not a 100 % solution it does help the user understand the product better.

free shipping

free shipping

Maximum customers prefer free delivery

Maximum customers prefer free delivery

return & refund policy

return & refund policy

Easy & upfront return policy develop trust in the brand & enables the user to purchase products without any fear of loss.

Easy & upfront return policy develop trust in the brand & enables the user to purchase products without any fear of loss.

Product Suggestions

Product Suggestions

prefer similar products in a similar price range

prefer similar products in a similar price range

They look for similar products in different brands.

They look for similar products in different brands.

Bundled products increase sales

Bundled products increase sales

Type of Consumer

Type of Consumer

Online new user shopping Journey

Online new user shopping Journey

Online repeat user shopping Journey

Online repeat user shopping Journey

Insights from Reviews research

01

01

01

Raw image reviews are quick to consume (Raw images > Short Videos > Content)

Raw image reviews are quick to consume (Raw images > Short Videos > Content)

Raw image reviews are quick to consume (Raw images > Short Videos > Content)

02

02

02

Short influener videos impacts the buying behaviour and engages the user

Short influener videos impacts the buying behaviour and engages the user

Short influener videos impacts the buying behaviour and engages the user

03

03

03

Quantitative reviews adds to trust building resulting in higher buying probability

Quantitative reviews adds to trust building resulting in higher buying probability

Quantitative reviews adds to trust building resulting in higher buying probability

04

04

04

Displaying products with ingredients upfront matters in skin/haircare & helps buying decision

Displaying products with ingredients upfront matters in skin/haircare & helps buying decision

Displaying products with ingredients upfront matters in skin/haircare & helps buying decision

05

05

05

Offline trial helps user to get better understanding of product - small samples are helpful in online shopping

Offline trial helps user to get better understanding of product - small samples are helpful in online shopping

Offline trial helps user to get better understanding of product - small samples are helpful in online shopping

06

06

06

How to use and Benefits videos (youtube) adds value to the product and helps in decision making

How to use and Benefits videos (youtube) adds value to the product and helps in decision making

How to use and Benefits videos (youtube) adds value to the product and helps in decision making

Personas & User Journeys

Personas & User Journeys

User Personas 1

User Personas 1

CHITRA THAKUR

Working

Age

30

Work

RPA Tester

Education

Btech

City

Bangalore

Chitra buys a products as per her Skin, Hair Concern & Also as per Need for particular event

I'm a working professional and I normally buy everything online from personal care to cosmetics. I prefer buying from the market-leading or known platforms. Offers and discounts are the drivers of my purchase along with reviews. I depend on my peer’s recommendations too.

I'm a working professional and I normally buy everything online from personal care to cosmetics. I prefer buying from the market-leading or known platforms. Offers and discounts are the drivers of my purchase along with reviews. I depend on my peer’s recommendations too.

Goals

Ingredients of the Product

Ingredients of the Product

Cruelty Free & Paraben Free Labels

Cruelty Free & Paraben Free Labels

To find insightful reviews

To find insightful reviews

frustrations

False images on the website devlopes a doubt.

False images on the website devlopes a doubt.

Highly edited pictures of the product makes it difficult to evaluate the quality of the actual products and shades

Highly edited pictures of the product makes it difficult to evaluate the quality of the actual products and shades

Due to lot of paid advertising, can not trust the product thus have to research.

Due to lot of paid advertising, can not trust the product thus have to research.

User Journey 1

User Journey 1

User Personas 2

User Personas 2

Pooja Kurade

working professional

Age

29

Work

MNC

Education

BE

City

Mumbai

I prefer hassle-free shopping thus I shop online. I only shop from the brands I trust on. Quality reviews helps me buy the best for me

I have to travel through multiple modes of transport for my job. Like all other girls, I have been using pads during my periods. With pads, I used to get rashes on my skin. It’s also quite annoying to carry the pads to the washroom in the office in front of the colleagues. I have been looking for a solution for this and that’s when I got to know about Sirona menstrual cups from my friend.

I have to travel through multiple modes of transport for my job. Like all other girls, I have been using pads during my periods. With pads, I used to get rashes on my skin. It’s also quite annoying to carry the pads to the washroom in the office in front of the colleagues. I have been looking for a solution for this and that’s when I got to know about Sirona menstrual cups from my friend.

Goals

Finding the right product

Finding the right product

Free home delivery

Free home delivery

Get more discount

Get more discount

Multiple choices available

Multiple choices available

Review with photos & Review with vidoes

Review with photos & Review with vidoes

frustrations

Need relevant ratings & reviews

Need relevant ratings & reviews

Shipping charges

Shipping charges

Know and how to use of the product

Know and how to use of the product

Quality of the product

Quality of the product

User Journey 2

User Journey 2

User Personas 3

User Personas 3

Darshana Kambli

married & mother

Age

34

Work

qA engineer

Education

MCA

City

Mumbai

I have a dry skin type and My baby’s skin is very delegate So I always prefer to buy as per my concern about skin.

Before buying any product related to skin or hair care would like to understand the ingredients. Prefer Purchasing products that are not harmful to me and my baby's skin.

Before buying any product related to skin or hair care would like to understand the ingredients. Prefer Purchasing products that are not harmful to me and my baby's skin.

Goals

Cost Effective

Cost Effective

To have a good Insight of the product

To have a good Insight of the product

Customer reviews and prodcut details built the trust factor with the brand/product

Customer reviews and prodcut details built the trust factor with the brand/product

frustrations

Only 1-2 product image available on product details page

Only 1-2 product image available on product details page

Very less Review and Rating available

Very less Review and Rating available

Return Policy

Return Policy

Quality of the product differs from online to offline

Quality of the product differs from online to offline

User Journey 3

User Journey 3

Prototype & Journey

Prototype & Journey

In the prototype phase, I transformed concepts into wireframes and interactive prototypes to visualise the user journey. These prototypes underwent iterative testing with stakeholders and select users, incorporating feedback to align with core objectives. The user journey was carefully mapped to ensure a seamless flow from awareness to conversion, optimising each step for clarity and ease of use.

In the prototype phase, I transformed concepts into wireframes and interactive prototypes to visualise the user journey. These prototypes underwent iterative testing with stakeholders and select users, incorporating feedback to align with core objectives. The user journey was carefully mapped to ensure a seamless flow from awareness to conversion, optimising each step for clarity and ease of use.

Let’s Turn Ideas into Something Beautiful

Let’s Turn Ideas into Something Beautiful

Let’s Turn Ideas into Something Beautiful

Join me on this journey

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